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The value shown in the start subscription page is not correct, what did I do wrong?
The value shown in the start subscription page is not correct, what did I do wrong?
Gustavo Simões Braga avatar
Written by Gustavo Simões Braga
Updated over a week ago

Before confirming the payment, it is important to check if the value displayed for pricing is correct. If the numbers seem wrong, please check some of the possible explanations:

  • The subscription page can’t be automatically translated by the browser, otherwise there could be errors. If that's the case, please start over without auto translating the page.

  • There could be VAT (Value Added Tax) added to the price if your company is from the European Union and doesn’t have a valid VAT number. Please review the Country field and VAT number field.

  • Two members shown when I intend to subscribe with only one: Placker is intended to help team members increase their productivity, and for this reason there is a minimum of two members to start a subscription. If you have an exceptional case (for example, working as a solo entrepreneur), send us a message and our team will analyze the possibility of enabling a single user minimum.

  • There are more members than I would like to add: before moving to the next step, you can remove members from the subscription by changing their role to blocked or billing.

For a full step by step on the start subscription process, check this article.

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