Placker subscriptions are based on the number of active users and if they are set as members. Everyone needs an active Placker subscription in order to access data.

To add a member to a subscription, follow these steps:

If it's a Trello board, it is required to add a member there first. To do so, click the invite button

But if it is a Placker board not connected to Trello, click the title of the board. Then, on "Members" tab, type the email of the member

Access the subscription page clicking your profile picture / edit subscription, at the top right of the screen.

On "members" tab, check if the new members are in the inactive area and add them in case they are not automatically added. Click "process member updates" button to confirm changes.

Make sure the member type is set to the correct type. Blocked members will not count as active, but also won't have access to the subscription. In a similar way, billing members will only have access to the invoices, not the board data.

On "settings" tab, you can set the default method of adding members to the subscription: always as active (which might change the number of active users, therefore the price), active when there are unassigned slots (you can leave some open slots for new members) or always pending (you will always need to manually change the type to member).

When a user is added, we will start billing for the user in the next billing period. When the user is removed, we will remove the user from the subscription and will not pro-rate the amount.

In case you need help to set up and onboard your subscription members, reach out to us in the chat and send a screenshot of the members page so we understand how your subscription is currently set.