Payment issues can be related to:

  • Insufficient funds on your credit card

  • Transaction blocked by the bank - the payment can be flagged as a fraud, “do not honor” code. In this case, contacting the bank usually solves the problem

  • Cancelled credit card by expiration or closed by the user

  • Incorrect information - double check the numbers input

  • Invalid address - make sure it is related to the one registered by the bank

Following the instructions above makes the payment work in most cases. If you are still facing issues, please get in touch with your bank or contact us in the chat if it doesn't work.

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